Refund Policy - Green Smarties

Refund Policy

http://www.greensmarties.co.uk may, but are under no obligation to, honour requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, http://www.greensmarties.co.uk may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. http://www.greensmarties.co.uk recommends that you contact the support team for your browser provider, as http://www.greensmarties.co.uk ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.

Refund Policy

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Mary Collingwood Hurst

Mary started creating stories in her head when she was paralysed from the neck down at the age of 4 with a combination of polio and diphtheria. She spent two months in an isolation hospital unable to move. Not allowed toys or books because of possible cross infection, and unable to see her family except for once a week through a glass window, her imagination was her only companion.

When she was finally released from hospital but still struggling to walk properly, she started putting her stories and drawings down on paper. Mary was five when a local newspaper reporter learned of this and wrote an article about her. The paper also published her first story about a teddy bear.

She has enjoyed writing ever since and has had a number of different forms of creative writing published and broadcast including two children’s stories published in hardback by Ladybird books.

Her dissertation on ‘Care of the terminally ill cancer patient and their family’ won the Institute of Welfare Officers Della Phillips national award. This was published and used as a model to set up a hospice abroad.

Prior to marriage into the Navy, Mary worked for the NHS, first as a student nurse at St. Bartholomew’s Hospital in London. Mary changed career direction to become a medical secretary at the Royal Victoria Hospital Bournemouth, then as assistant medical social worker at the same hospital. Mary's hard work and dedication earned her a place as deputy personnel officer and part of the commissioning team at the new Poole General Hospital.

In 1970 she married a Royal Navy helicopter pilot. Her book, “Green Smarties”, gives an insight into what life was like for a Royal Navy wife in the 1960s, 1970s and 1980s when the Navy still had postings abroad and life within the service was very different.

Mary has three children and five grandchildren. Her hobbies include playing acoustic guitar and singing in public, creative writing and performing on stage with the Bournemouth Gilbert and Sullivan Society. Mary also enjoys co-presenting programmes and heading the on-air interview team for Hospital Radio Bedside – the local hospital radio station covering five hospitals.

Refund Policy March 30, 2014

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